Your purchase of coaching packages or sessions indicates your commitment to participate in the process and follow through to its conclusion. However, we also understand that unexpected events can happen. In addition to the general guidelines outlined below, refunds and cancellations will be considered on an individual basis, at the discretion of The Legacy Hub KE. We ask the Client to be committed and faithful, and we commit to offering grace when needed.
In general these guidelines apply for coaching refunds and cancellations:
The Client may cancel an order within 24 hours of purchasing and request a refund. The refund will be issued, minus a 5% transaction fee. To cancel an order, send your request to firstname.lastname@example.org
Once The Legacy Hub KE has scheduled sessions with the Client, they are considered set appointments, which affect our ability to schedule any other clients in that time slot. We therefore don’t offer any refunds in this case. Any missed sessions or cancelled sessions will be rescheduled and not be refunded.
For online self paced courses and digital done-for-you products, once a product, a course or a Masterclass has been purchased, no refunds shall be offered.
We reserve the right to modify or terminate services and the Client-Company relationship at any time for reasons such as, but not limited to, dangerous or criminal behaviour on the part of the Client, inappropriate or offensive behaviour from the Client, or irresponsible or disrespectful behavior from the Client.
The Legacy Hub KE will notify the Client with the reason for termination or modification and notice that it is effective immediately on the day that we contact the Client about modification or termination. In such situations, at the discretion of The Legacy Hub KE, a refund may or may not be issued for any remaining sessions or services that were paid for but not completed.